At Hicesa Store, we believe our relationship with our customers does not end with the purchase — it’s just the beginning. Our After-Sales Service is designed to give you complete peace of mind and ensure your satisfaction with every product you buy from us.

1. Customer Support

Our dedicated support team is always ready to assist you with any questions or concerns. You can reach us via email, phone, or our contact page for quick assistance.

2. Product Installation Guidance

For products that require setup or installation (such as coffee machines, fryers, or refrigerators), we provide detailed manuals and online assistance to guide you step by step.

3. Warranty Service

All our products come with a standard warranty. If your product encounters any manufacturing defect within the warranty period, we will repair or replace it according to our policy.

4. Maintenance & Troubleshooting

We offer maintenance tips and troubleshooting support to help you keep your product in the best condition. Our experts are here to assist if you face any technical issues.

5. Return & Exchange Assistance

If you need to return or exchange a product, our After-Sales team will guide you through the process smoothly in line with our Return & Exchange Policy.

6. Spare Parts & Accessories

For selected products, we provide genuine spare parts and accessories to ensure long-lasting performance.

7. Customer Feedback

We value your feedback to improve our products and services. Share your experience with us to help us serve you better.